Changing Your Mind? We're Here to Help:

We recognize that flexibility is important. If you need to cancel an order, please reach out to our customer support team at contact@kragos.com as soon as possible.

• Order Status Matters: If your order is still being processed or prepared for shipment, we can typically cancel it without issue.
• Shipped Orders: If your order has already been shipped, we'll work with you on a case-by-case basis to determine the best course of action.

Situations Beyond Our Control:

While we strive for timely deliveries, unforeseen circumstances can sometimes cause delays. These can include:

• Natural events (severe weather, etc.)
• Logistical challenges or supply chain disruptions
• Circumstances beyond our immediate control.

In such instances, we'll keep you informed and do our utmost to resolve the situation promptly.

Our Pledge to Transparency:

We may occasionally update this policy to better serve you. Any changes will be communicated clearly and will apply to all orders.

Your Peace of Mind is Our Priority.

At Kragos Edu Mart, we're dedicated to ensuring your satisfaction. Please don't hesitate to contact us with any questions or concerns.

Replacement Policy

We want you to be happy with your Kragos Edu Mart purchases. Please review our policy:

• Reporting: Report issues (defective, incorrect, sizing) within 3 days of delivery via the app, with clear photos/videos.
• First-Time Free Exchange: For your first size exchange on any uniform item, we will provide a free exchange, covering the cost of the replacement item and shipping.
• If you ordered the second time a wrong size, item, or quantity, you are responsible for the return and replacement costs.
• You will need to return the item in its original condition and packaging.
• All photos and videos uploaded must be clear and show the problem.
• You will receive clear instructions through the app regarding the replacement process